Refunds & transfers
If you cancel your registration
You may cancel your event booking up to one week before the start date of the event. If you do this we will refund 90% of the event fee, using the same method as you used when you paid. We will retain 10% of the event fee as an administration fee and to cover costs which we will have incurred because we were expecting you to attend.
If you cancel during the one week leading up to the start date of the event, your event fee will not be refunded, though you may still transfer your booking to someone else.
If you transfer your registration
You may transfer your registration for an event to someone else by advising us in writing (by email) at least a day ahead of the event. There will be no penalty for doing this. We can’t accept changes on the day of the event.
We do not sell tickets to part of an event (e.g. for a single day of a 2-day event). You may not transfer your event ticket to someone for part of the event.
We will handle all transactions electronically. When we receive your event registration we will send you an email that confirms your registration. we will not send any printed confirmations (everything will be done electronically).We will keep a record of all transactions and will be able to re-issue your confirmation details or tax invoices if you need.
We will do our best to ensure our events cover content as advertised. However, we may have to change scheduled dates, times or speakers if something unexpected happens. In this case, we will notify you of the changes with as much notice as possible.
We will not be liable for any loss or damages arising from such changes.
We hope it never happens, but we may need to cancel an event. In this situation, we will notify you as far ahead of time as possible and will refund your event fee.
We will not be liable for any loss or damages arising from any cancellation.
In the UX Strategy workshop, Jaime Levy offers a copy of her book “UX Strategy – How to Devise Innovative Digital Products that People Want”. Each order will grant the one free copy of the book in a digital format.
In the course of doing business with you, we will collect personal information, including your name, business and contact details. We will use your information only for the purpose for which you provided it. We will never give (or sell) your details to anyone (including speakers and sponsors) without your permission.
In these terms & conditions, ‘we’ refers to UXLIONS. ‘You’ refers to the person nominated to pay for an event booking,
and event to any type of event including conference workshop etc.